FAQ

How do I place an order?  

You can checkout as a guest or you can create an account by clicking on the log in or create an account link at the top right hand corner of the page. 

Can I make a change or cancel my order?

You must contact us within 1 hour of purchase to make a change.  In most cases, we order the blank item from the manufacturer once we receive the order from the customer.  Due to this, we don't accept cancellations.  

Can I order an item without a monogram or without it being personalized?

Yes, we do have an option in each product description for this.  You will need to pick the blank option.  In the case, you don't have to fill out the other boxes.  

Do you offer discounts on bulk orders?

In most cases, we do offer discounts when 6 or more of an item is purchased.  We can't offer discounts on Charles River Apparel items due to pricing requirements we must follow.  If you need a quote please e-mail us the item title, quantity needed, and your zip code.  We will get back with you within 1 business day with a quote.  

Can I mail you something to monogram or personalize?

We are unable to accept items not purchased through us to be monogram or personalize at this time.  

Where are you located?  

We are located in Shelbyville, Kentucky.  Your order will be shipped within 3-7 business days from our shop located at 626 Frankfort Road, Shelbyville, KY.  40065.  In most cases orders placed before Noon EST will be shipped the same day.  

What shipping method do you use?

We offer USPS Standard Mail and USPS Priority Mail shipping.  

Do you ship internationally?

We only ship to the U.S. at this time.    

Do you charge Sales Tax?

We are only required to charge sales tax for the state that we are located in.  Since we are located in Kentucky we are required by law to charge sales tax for all orders shipped to Kentucky.  No sales tax applies to all other states.

What forms of payment do you accept?

We accept VISA, Mastercard, Discover and American Express credit cards.  You can also make payment using PayPal.  Paypal also processes all of our credit card transactions.

Do you allow cashier checks or money orders?

No, we do not allow cashier checks or money orders.

What happens if my package is returned?

We will contact you via email as soon as your package is returned to our shop. If the package was returned due to an inaccurate or incomplete address, we will ask that you pay an additional standard shipping charge for the second shipment.

How do I unsubscribe from your mailing list?

You can click on the "Manage Your Subscription" link at the bottom of any of our newsletters to change your subscription options. You can also email us at info@ablazewholesalejewelry.com or call our Customer Service Team at 1-502-437-2119.

Is your website secure to order from?

Yes, we use a Shopify's secure technology to ensure the security of your online purchase.

Still Have Questions?

If you still have questions or concerns you can contact us at info@ablazewholesalejewelry.com or by calling 1-502-437-2119.